Our clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept easily accessible in the clients’ home and any concern can be easily addressed through a call to the office.
Our CareGivers at Right at Home South Trafford want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best CareGivers join us, we have a rigorous selection process that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘yes’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as to deal with very specific situations.