Support Care Coordinator

Job Description

Support Care Coordinator - £17k per annum plus Bonus

Location - Burnham, Bucks

Office based admin role – Monday to Friday.

We are looking to recruit a care coordinator to join our busy team in Burnham. We are looking for someone who is looking to work more regular normal office hours who has care coordinator experience from a domiciliary care background or senior care worker experience who is looking for an office based role.

The main purpose of the role is to make sure customers receive excellent quality care and support to help them to remain safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills is vital for this important role in our company.                                                     

Key responsibility

Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).


  • Liaise with the lead coordinator or registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism or holidays
  • Accept, allocate and process new referrals for care and support promptly
  • Process changes to customers care and support plans
  • Make sure there is sufficient cover to deliver care and support on time
  • Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance
  • Use IT systems to allocate care assistants to provide care and support to customers. Work with Bluebird Care supervisor(s) to appropriately match care assistants to customers taking account of:
  • Care assistant skills, experience and time to safely deliver the care and support plan
  • The customer’s preferences and care needs
  • Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers
  • Changes in care provision and support
  • Priorities when there are unexpected emergencies
  • Distribute staff rotas weekly
  • In some offices, take part in the out of hour’s emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations
  • Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon
  • Keep all information about customers and their families or representatives secure and confidential except where policy requires you to share to protect the interests of our customers
  • Carry out general office duties. Prepare reports as required as required by the registered managerTalk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding
  • Work with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary
  • Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.

Please Apply Online