Service Manager - Specialist Housing Service

Job Description

The Social Care Community Partnership are looking to recruit a Service Manager to head a dynamic and exciting Specialist Housing Service.

Are you looking for a new opportunity to further develop the skills you have gained while working in the Social Care sector? Do you strive to make a difference to peoples lives, and have experience in a managerial position within Health and Social Care?

If so, hit apply to get started on the next chapter of your career!


  • To manage services over a geographical area.
  • To manage operational business processes to make sure the organisation delivers outputs that meet service users' needs and stakeholders' needs and organisational and legal requirements.
  • To oversee plans and respond to requirements and recommendations made by regulatory and inspectorial agencies.
  • To assist the National Support Manager in developing services and liaising with local services and internal/external stakeholders.
  • To develop productive working relationships with colleagues and stakeholders.
  • To line manage staff who may be across a number of sites.
  • To ensure Health and Safety requirements are met in your area of responsibility.
  • To oversee the operation of those services with a particular emphasis on service performance and quality.
  • To promote and develop professional standards of practice.
  • To participate and contribute to any out of hours/on-call arrangements as required.


  • To ensure a high quality service is provided in line with legal, regulatory operational standards and local service agreements or contracts.
  • To ensure the completion of reports as and when required, using statistical data and service performance i.e. Performance Improvement Model, Inspection Reports, Funding Issues, Financial irregularities etc.
  • To ensure that the National Support Manager is made aware of any issues relating to service delivery.
  • To inform the National Support Manager of known areas of potential future business development.
  • To review local service statistics and take action as appropriate.
  • To maintain service review systems and report to the National Support Manager, any recommended changes to service delivery and staffing configurations.
  • To appraise the National Support Manager of any potential new funder developments and taking appropriate action in conjunction with colleagues.
  • To provide key role with funders and other stakeholders in reviewing service provision and maintaining service level agreement standards.
  • To be responsible for the recruitment, selection and induction of new employees in accordance with Policy and Procedures.
  • To provide advice and support to individuals reporting to this post via the Support and Supervision and Performance Development and Review Processes.
  • To monitor progress and quality of work within your area of responsibility. Ensuring that records of Support and Supervision and Performance Development and Review are completed for area of responsibility, accurately and in accordance with timescales laid down for the above processes.
  • To develop productive working relationships amongst staff in conjunction with colleagues.
  • To ensure that individuals reporting to this post are aware of their responsibilities for HR, IT, Finance, H&S, Admin and Data Protection.
  • To ensure staff participate in learning and development activities appropriate to their role and the needs of the organisation.
  • To work within relevant Policies and Procedures in relation to the management of staff, where appropriate, consulting Human Resources for advice.
  • The post holder will normally not be expected to carry a caseload.
  • To identify a manageable caseload level, taking into account staffing levels and the nature of services delivered.
  • To ensure, at all times, that standards in relation to confidentiality are maintained.
  • To provide advice to staff on solutions to routine service problems, consulting with the National Support Manager as appropriate, ultimately ensuring that appropriate action is taken.
  • To ensure compliance with case management system requirements
  • To review local service statistics and take action as appropriate

This job description is not intended to be an exhaustive list of tasks. The post holder will undertake such additional duties as would be reasonably required of someone at the same or lower grade. These duties may be undertaken at the principle place of work or across our services and locations as required.

Outline of main terms and conditions of service:

  • Salary: SCP 35-38 (currently: £30,447-£33,050 per annum)
  • Leave entitlement: 31 days annual leave; 6 fixed public days
  • Hours of work: 37.5 hours per week. Some evening and weekend work will be required along with participating in a National On-Call out of hour's rota.
  • Condition: This post is subject to a satisfactory PVG membership
  • Travel: There will be a requirement for travel throughout Scotland in this role
  • Pension: Employees are automatically entered into the Group Personal Pension Scheme
  • Work Base: Aberdeen, or at any other location as required.
  • Notice: 8 weeks on either side, in writing